Should the current COVID-19 pandemic continue preventing ICC from accommodating the event size contracted by the host, ICC will extend special considerations to the host and allow the host to cancel or postpone the event without penalty or loss of deposits.

Click here to read ICC statement regarding Coronavirus (COVID-19)


Satisfying Our Clients’ Needs Is Top Priority

Kathryn Hong & Brandon Schultz
 We selected this venue based on the modern look requiring minimal decoration, the convenience of the location and the available services offered. It was a perfect event hosted by Infinity and it could not have been possible without the great staff and planners. Rania was our venue sales consultant who showed us all of the options available and helped determine our needs for our wedding and what Infinity could offer. Viviane was our event planner and she did a great job communicating with both of us for every aspect of the wedding. The venue staff prepared the salon for us to add our decorations and it looked stunning. A perfect day, thank you to all at Infinity. We would love to recommend this venue for those looking for a beautiful and convenient event! 
Kristen Benjamin and Shawn Nageer
 Shawn and I just wanted to say thank you so much for everything over these past two years of planning and for making our day so special on Saturday. Everything was perfect, the service and food were great and we couldn’t be happier with our decision to hold our wedding at Infinity.  
Rosemary & Richard Kajjouni
 "We would like to express our deepest gratitude and most sincere thank you to the entire Infinity staff! Our experience from beginning to end was nothing short of exceptional. You pulled off an incredible evening for us; the entire staff was extremely kind and professional, the service was immaculate and the food was amazing!" 
Marie-Andrée Paulin
 "I want to thank you and your staff for another successful event at the Infinity Convention Centre. Catering is fantastic; please extend our thanks to Chef Joshua and catering staff for all their hard work; we truly appreciate it. Nick and Miranda did a great job with the AV – so glad to have the experts in charge of that!"  
Kerry Walsh
 I wanted to express my sincere thanks to you, Stephanie, Brooklyn and all of the dedicated staff at the Infinity for all of your hard work and efforts on behalf of DST and Englobe. I have had very positive feedback from attendees that it was a great success, due in no small measure to the professional and courteous deportment of Infinity staff. Please pass along my gratitude to all who played a role in our event. 
Jacynthe Roy
 We enjoyed the event, and everything went perfectly. The ICC team is fantastic, and it is a real pleasure to do business with all of them. When asked, we highly recommend your place not only to our colleagues but to our clients as well. 
Lenore Cox
 Our students had a wonderful time. We were very pleased with the entire event. The food was awesome, and your staff was very helpful and professional. The teachers who attended commented that it was the best Prom our school has hosted! So, Thank you!! 
 The phenomenal success of the Ashbury Ball is due to the generosity and engagement of Ashbury’s ball sponsors. The philanthropic spirit demonstrated by you and others in the community is exemplary and is one of the reasons Ottawa is among the top 10 charitable cities in the country. Ashbury could not be more delighted by your willingness to sponsor the Ball. Your contribution helps us build a strong school and a state-of-the-art Centre for Science and Innovation. We would like to take this opportunity to say a heartfelt Thank You! This event would not have been a success without your involvement! We look forward to the Ashbury Ball 2019! 
Tim Neal
 We could not count the number of people who literally raved about your beautiful facilities and the delicious meal. The lighting and chandeliers really caught people’s attention. Your staff was also extremely courteous and helpful. Lieutenant-General Lamarre has already recommended the use of your facilities next year. 
 Everyone says that wedding planning can be a downright stressful experience however, I believe that I may have been the luckiest bride this year as I got to deal with some of the sweetest, helpful, most professional people at the Infinity Convention Centre. The beautiful interior design is what brought me to this amazing venue, but it was the staff that made me want to seal the deal. Everyone I've worked with at the venue was so sweet, but I wanted to give a shoutout to Rania (Wedding Sales Manager) & Stephanie (Event Coordinator) - you ladies are beyond sweet and super professional. I would definitely recommend holding your wedding here at this gorgeous venue. Infinity Convention Centre ...Expect future sibling weddings here 🙂 THANK YOU!  
Tram and Huynh
 From the bottom of our hearts, Huynh and I would like to thank you SO much for everything you have done to make our wedding day the absolute best!! Infinity was such a HUGE pleasure to work with and I can’t compliment the team enough for all of your accommodations (and there were a lot of accommodations...)!! Our guests were completely blown away! Thank you thank you thank you for the above 5 star service!!!! 
U.S. Government
 On behalf of the U.S. government and the entire U.S. Mission Canada family from Halifax to Vancouver, please accept my sincerest thanks for Infinity Convention Centre's partnership this year for our official July 4th celebration! The quality of the products and the support and service from you and your team were wonderful. Our annual Independence Day events across Canada are possible thanks to the support of Infinity Convention Centre. 
Julia and Mark
 We just wanted to pass on our gratitude and thanks to Infinity Convention Centre and the staff who worked so hard to make our wedding the most perfect day ever. From the very first meeting 5 months ago, to the day of our wedding on June 30th, we received nothing but professionalism and the best service we could ask for. Thank you to Stephanie and Rania for helping us put together the most beautiful wedding ever. They went above and beyond to make everything perfect. They answered all my questions and were extremely helpful. I also wanted to give a special mention to Michael who worked our venue. He was nothing but incredible!! From the moment I met him on the Friday, he was extremely helpful and definitely put me at ease. The day of the wedding he made sure everything was put into place and even noticed quite a bit of things that my decorator didn’t do. Like I said, he went wayyy over his duties for the night. He was incredible and the night went perfectly. Food was amazing, everything was perfect. Perfect wedding, perfect venue, beautiful memories.  
Jacynthe & Amélie Roy
 Hi Sharron, We find it very important to tell you that your help and support during the planning of the event we hosted at Infinity Convention Centre on June 4th was greatly appreciated. Having someone with your knowledge and experience made us feel much more confident and it wouldn’t have been the same without your team of experts. EVERYTHING was perfect, starting with you taking charge of our needs from the first email we exchanged, with the availability, ideas, vision and assistance from Kyle and Michael, the excellent service we received from Kevin and all the waiters and bartenders was also exceptional! Since Monday night, we are getting so many compliments from our clients, directors and colleagues about the night they had…we can’t thank you enough! Until our next event, we are wishing you all the best! 
Christine Shepherd
 Thank you all very much for your hospitality, your flexibility and for all your hard work. The food was simply fantastic. The venue was exquisite and extremely clean. Please send my best compliments to all staff! I will definitely recommend your venue and hotels to any organization that is looking for a space for meetings or conferences. Again, thank you and please thank Sharron, Michael, Kyle, all serving staff, all staff that placed the rooms for the meetings and a special thank you to the Chef and his staff! Have a fantastic afternoon! Sincerely, 
Robin Duetta
 From our first interactions with Jo-Anne through our departure last night, every single piece of our event puzzle fit perfectly. Jo-Anne knew exactly what we needed and carried us through the process perfectly. It's great to see my old friend Tim happy in a new job and doing it with such class. Chef - the meal couldn't have been better. From the apps at the start of the night, to that delicious dessert, everything was stunning. All of our technical needs were handled well by Kyle and his team and words fail me in describing our experience with Michael and his service staff. I'll try by telling you that I think Infinity Convention Centre should be congratulated on allowing Michael to shine throughout his job. Capping that energy would come at a detriment to your experience. My whole team felt like he was a friend by the end of the evening and that goes a long way in instilling confidence. We're well aware of the intricacies that we demand of a venue when holding this event. There are so many pieces to cover and such a diverse group of people to satisfy. The complexity of making everything work beautifully is not lost on us. Michael exceeded our expectations and we couldn't be happier with the results of the evening. He deserves our deep thanks. It took me three years to elevate this event to where I envisioned it and you all helped me show Carefor the true potential of what investing in your events can do. I appreciate how hard everyone worked to make last night happen. Thanks! 
Chris Fernandes
 Stephanie, I want to personally thank you and your great staff for a perfect day yesterday. For Lisa and me, it was the first time we didn’t have to worry about anything! The venue was perfect and the food was delicious. Thank you for all the recommendations you made: the podium, additional screens, microphone, additional room and tables were absolutely necessary! We do look forward to doing more business with you in the future!  
Samra Moubarak
 To The Infinity Team: On behalf of my family I would like to take this occasion to thank Infinity Convention Centre and its amazing staff for the excellent service and professionalism provided during my sister Nagwa and my brother-in-law Spencer’s engagement ceremony on April 21st, 2018. The event was a tremendous success due in large measure to the great accommodation and attention to detail of both management and staff. Our guests enjoyed your beautiful facility, wonderful cuisine, and excellent service. I would like to give special acknowledgement to the captains of the night, Mélanie and Michael, who paid personal attention to the many details that made this occasion both enjoyable and memorable. Ps: To both captains Michael and Mélanie, I cannot even begin to describe how grateful I am to both of you. The event would not be the same without you. Thanks a Million. Many thanks to all and best wishes from the bottom of my heart. 
Aryne Sheppard
 "Good afternoon Infinity Team! On behalf of Girl Guides of Canada, I wanted to send a big thank you for all your care, thoughtfulness and professionalism over the April 20-22 weekend. Janna, Nadia and I couldn’t believe the level of service - actually friendship - we felt from the entire team at Infinity. And we were so happy to spend lunch together on Friday before the madness began! The Guiders had a wonderful time and cheered when we thanked your staff on Sunday. We heard from our participants that the conference was the highest quality they’ve ever experienced but it didn’t feel corporate, It was warm and personal. Please thank the service staff on our behalf. In my professional history, it’s been one of the best event experiences I’ve had hosting an event. We’ll be happy to recommend Infinity to anyone we meet and hope to host our next event with you." 
 Hi Jo-anne and Chris. Thanks again for another spectacular event. The team was great and more great comments about the food and the venue. Looking forward to our next event in Dec.  
Sherley & Gerard
 Gerard and I, wish to thank you and your team for all the services provided. Your venue is gorgeous and everything was perfect. Until 15 days after the wedding I saw my guests posting their wonderful pictures snapped at the venue. I would like to particularly thank Stephanie and Jo-Anne for their patience with us and for all their support on the planification. My big thanks to Michaël who treated me like a princess on my special day. Infinity Convention Center is definitely a place to recommend, the best venue I've ever seen. 
Cindy Clavette
 I just wanted to say that we had nothing but very positive feedback from the whole group. Everything from the location, the centre, the food, the staff - everything was awesome. We will highly recommend you to our school board for any large events. Thanks again for a lovely event. 
 Our Organization really enjoyed our event at your facility. The room, the food, the beverage and the entire facility was perfect. The staff was extremely friendly and professional. As a member of the Social Committee of our Organization, I’ve heard only positive feedback from our staff that attended our event. Thank you to you and everyone at the Infinity Convention Centre for making our Holiday Party one of the best we’ve had in years.  
 THANK YOU! Our day was incredible. Ryan and I had such an amazing day and we couldn’t have done it without your help. The venue did not disappoint as we signed the contract in hardhats and promises of perfection…..The infinity convention centre is a spectacular venue and a perfect spot for an event. We were able to have such an incredible day smooth transitions from the ceremony, to the cocktail to the reception. All three spaces were incredible. THE FOOD was incredible. We have received so many complements about the food. Our guests were commenting on how amazing the appetizers were during the cocktail hour. The quality of meals was spectacular. The cook on the protein was on point for all. Guest talked about how the food was some of the best they have had at a wedding, we agree! Thanks again we will highly recommend this venue to ANYONE. We feel incredibly lucky to have had our wedding at such an incredible space. 
 On behalf of our CGI leadership team, thank you for a great meeting. Everything was awesome and everyone at Infinity was very attentive to our team’s needs. So again, a heartfelt thank you for last Friday.. great job! 
 Thanks again for everything, we had a wonderful experience and you and your team were amazing. 
Amanda and Shawn
 Michael: Thank you so much for everything and especially for making sure I was calm and relax during this extremely stressful and emotional day! You are amazing and truly excellent at what you do! You made sure my night was like I always dreamed it would be. I can't thank you enough! Rania: Thank you for helping us choose the Infinity to host our wedding reception we have no regrets and are extremely happy with everything. You guys have an amazing team! Shawn and I are so thankful and once again you guys are all so amazing! 
 We had the most beautiful wedding at Infinity convention centre. The staff is thorough and pay attention to detail. Our day turned out perfect and we couldn’t have asked for more. On the day of our wedding, the staff felt as part of our family. They were very caring and made sure our event was as perfect as we imagined. Our guests loved the beautiful hall, and appreciated the staff being so understanding and patient. It was a great pleasure to have worked with a venue so thoughtful and dedicated to their expertise. Thanks so much Sharron, Rania, Stephanie, Michael, and Chris. 
Linda Oliveri
 The Enercare breakfast seminar went exceptionally well. I received so many comments regarding the facility. Everyone thought it was beautiful, and the food was great as well. Overall, we were extremely pleased with how smoothly our event went, and we would definitely use Infinity Convention Centre again in the future. 
 The Infinity Convention Centre was a great venue to host our Global Technology Innovation Showcase event. Your staff were very helpful and professional at all times - including the serving and support staff, that work very hard behind the scenes. In particular, Sharron and Michael were absolutely excellent - extremely professional, efficient, helpful and an absolute pleasure to work with at every stage. 
 Being that this is my first time at ICC, I was extremely impressed! It wasn’t just the beauty of the venue, from the high ceilings to those beautiful lights, massive and simply stunning, but also the people. As soon as I arrived, the friendly Michael Wright approached me immediately and bought me into my room. He introduced me to the tech, Kyle and the server, Fran. I asked these folks for last minute stuff and they all kindly delivered all while wearing a smile. Their customer focus was immediately noted. Kyle also took me around to look at other rooms as I was curious on possible other future events. During and at the end of the day, Michael made sure to check on my experience. I had several of my folks comment on the location, delicious food, one calling it “a hidden gem”. Overall, thank you for the amazing experience. 
Courtney Leeder
 Everything was absolutely perfect. People were raving about the food, the service and the venue. You guys knocked it out of the park. It was phenomenal. Thank you SO much! 
 I would like to thank you personally from the bottom of my heart for your hospitality at Infinity Convention Centre. You took care of the smallest details and provided us all the support needed for our fundraising event. Your patience with us was deeply appreciated for the changes we kept asking... Also all of your staff members were so helpful. Thank you once again and I am sure to see you soon. 
 It has been an extremely wonderful experience hosting our charitable gala at your fine venue. I think we owe you a personal big thank you for your patience. The entire staff and the GM went out of their way to help us create the ambiance we wanted! And not to mention accommodate all the last minute changes. 
 It was an absolute pleasure to work with the Infinity Convention Centre team. In the 12 years of working in Ottawa and with many different venues, by far, your venue stands out as one of the most feasible and courteous facilities. I applaud you and your team for all the efforts made in order to make our 2017 BYAs such a success. Our WBN board is extremely pleased with the Infinity Centre and we look forward to working with you for another year (or more!). 
 Reaching out to let you what an amazing evening we had @ the BYA gala last night. The Infinity venue is absolutely beautiful and the staff was incredible. Want to acknowledge the female server we had at table #25. She managed to serve two veggie entrees without prior notice and we were so grateful. She was super efficient and should be patted on the back for her hard work. Congrats to you and your team for a flawless evening. 
 I wanted to send a note to say Kyle was absolutely fantastic in the process for the AV – he executed everything perfectly and it went off without a hitch. Also Michael who managed the catering was absolutely amazing. Because of your staff, we would truly consider doing another show here next year. Chris you were outstanding and attentive to us that day as well so appreciate it and overall the staff at Infinity. Thank you so much for everything. Appreciate all you have done. 
 I wanted to start off by saying thank you greatly to you and your entire staff! You folks were more than helpful at every corner and for that we really appreciative. All of your guests really enjoyed the food, the venue and everything else you folks had to offer! 
Julia & Daniela
 I would like to thank you and your staff for everything you did on Saturday. We are very happy with how the whole process went. Every part of the planning process from our first meeting to the final night was seamless and stress free for which Daniela and I cannot thank you enough. We received countless compliments on the beauty of the venue and the food. Thank you again for everything. I sincerely hope that SBSS and the Infinity Convention Centre can work together again in the future. 
 The venue is spectacular. Nothing was missed in the planning, the decor is elegant, the staff are outstanding and the kitchen is led by an ambitious and talented Chef. The technical detail of the space is unrivaled. It has all of the luxury you're looking for without the hollow, corporate culture. Wedding planners now have the perfect space that Ottawa was missing. Social events now have a home without the cavernous warehouse feel. The deep investment made in our community is appreciated and I think Ottawa will respond with great enthusiasm. 
 The most stunning venue in Ottawa! What a gorgeous event centre. We were lucky enough to be the first event and it was perfect. The bridal suite is incredible, the decor and details in the whole venue is unmatched. I was in awe the whole time. The staff were wonderful and we were well taken care of. The main hall is exquisite and was the perfect backdrop for a beautiful ceremony. This venue has thought of everything to make your event beautiful and classy from start to finish. Highly recommend the Infinity Centre for any wedding, conference, event or gathering. Can accommodate up to 1000 people. This will definitely be Ottawa's hottest venue. It's so handy to have the hotel across the parking lot for guests too! Food was fantastic and service was as well. Thank you for the amazing event. 
 Absolutely, stunningly, beautiful facility. I was there for an all day conference, which had breakfast, lunch and 3 snack sessions... all the food was fabulous and presented beautifully. We are very lucky to have such an amazing venue in Ottawa right by the airport. Don't hesitate to use this location for your next event... you will be proud. 
 Y'all know where it's at!!! Gorgeous state-of-the-art venue! Amazing owners. Fantastic food. Top notch service. Best of luck to you guys. You certainly deserve every bit of success. 
 Attended a breakfast meeting put on by the Remax Hallmark Leadership. The food was good, the service was top notch and the facility is stunning. 
 Amazing hospitality and customer service. If you are looking for a 5-star experience for your guests be sure to consider Infinity Convention Centre for your events, conferences and meeting needs. 
 Absolutely beautiful venue with great décor, had a fantastic evening. Best Hosted Christmas party I have been to. 
 Beautiful decor, and the food was on par for the type of venue. Serving staff was helpful, polite and the bar staff were pretty quick to serve. Lots of washrooms that we kept very clean. Great experience. 
 Staff were really patient and kind with our large and boisterous group. Convention center itself is beautifully constructed! 
 Extremely nice inside! A good place of you want to impress for a convention. 
 I was at the ‘Timeless NYE party’ with my wife and we had a fabulous time. Everyone we spoke with had a great time too. You all did a great job on that event! 
 My compliments to Chef Jason Peter for doing an amazing job on New Year's Eve. I was the vegan with tree nut allergies that caused you so much trouble Saturday evening. Congratulations are in order. You were able to make me an amazing dinner. Kudos to you and your team. I will definitely let my vegan network know that Jason P. is a matter of preparing vegan cuisine. Thank you so much 
 Thank you so much for a wonderful event. My wedding is still being talked about :). The infinity staff is definitely highly recommend in my books. 
 Thank you for all your help with the OIBA Monthly Luncheon. All attendees couldn't stop raving about the facilities. We plan on using ICC for all future events. Thanks again for everything. 
 Thanks for such a great evening on Friday! We have received very positive feedback on all fronts from the Federation of Canadian Municipalities members. 
 We cannot thank you enough for all your help . We love your venue as did Kevin O'Leary. We are recommending all our friends to your venue . Great success, we had 458 ppl in the room for our event. 
 I just want to thank you so much for your patience and care to ensure that my wedding was a success and your continued effort to ensure all details were perfect. Here's our wedding trailer. Our photographer also got some awesome aerial shots of the Center with his drone. Thanks again and all the best. 
 Many thanks to you and your team for a great event on Tuesday. I really appreciated how hands on and available you were during the event and we received really good feedback on the venue from our members. 
 I just wanted to thank your entire team for all their hard work – everyone was a delight to work with, and all staff worked very hard to ensure that everything went as close to plan as possible. I thought you should know your efforts were noticed and appreciated. To the Chef, I heard many compliments on the food as I made my way around the room. Great job everyone! Thank you 
 The Crackup team is so pleased with everything last night and throughly enjoyed working with you. It truly was an amazing event and many of the businesses in attendance were incredibly impressed by the venue. It was a wonderful first go with this event and we are looking forward to next year's already! Thank you all and we wish Infinity continued success! 
 On behalf of Agarwal Sabha and our youth organizers I would like to thank you for a wonderful experience we had at Infinity Convention Centre on February 11th. You guys were awesome with all the help you provided us. Thank you once again. 
 Just wanted to send you a quick note to thank you for the fantastic luncheon this week. Everything was great and we have had nothing but compliments. 
 Once again I want to thank-you for the fantastic accommodations we received last week, as well as the delicious food. The staff were very helpful and friendly and we greatly appreciated that! 

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