FAQs

Who should we contact for more information?

Sharron Mulvey, Director of Sales
613.696.1580 Ext. 2
sharron@infinityconventioncentre.com

Is there an audiovisual company that Infinity Convention Centre prefers to work with?

Yes we have in-house AV services. Click here for more information.

How fast is your internet?

The building offers a High Speed Symmetric Internet Connection.

Can we bring in our own food and/or wine?

The majority of food will be prepared by our Executive Chef, Jason Peters and the culinary team. We will be working with a few ethnic food caterers for specific specialty menus. Requests for outside catering will be reviewed on a case-by-case basis. We do permit wedding guests to provide their own cake.

We will be featuring a very diverse wine selection and we are pleased to work with our client’s requests for any wines or other liquor not featured on our standard menus. We will be allowing charitable organizations to provide LCBO approved wines during the reception or dinner component of their events. A corkage fee and service fee will be applied.

If we wish to customize menus are we able to do so? What are the additional charges incurred?

Our Director of Food & Beverage, Tim Wasylko, would be pleased to work with any client on a customized menu. There is no fee for this service. Menu pricing will be based on specific items selected.

Are you able to customize menus for dietary restrictions?

Yes, each meal function booked at Infinity Convention Centre will include a vegetarian option. We encourage our clients to ask their guests about food allergies and specialty diets in advance of their functions so our Executive Chef is able to accommodate these special requests. Guests with severe allergies are more than welcome to contact our Executive Chef directly. Vegetarian, allergies and specialized menu requests must be included as part of the final guarantee, which is done 72 hours (3 days) prior to your event.

Is Infinity Convention Centre a nut free facility?

No, Infinity Convention Centre is not a nut free facility. We will always do our best to prepare any specialized menu in a separate area of our kitchen in order to avoid any cross-contamination.

Do you have a loading dock? Where is it located?

Yes, there is a loading dock. It is located in the south west corner of the Centre. Access it off Uplands Drive, turn right onto Gibford Drive.

How early can we drop off materials?

Small shipments (2-3 standard size boxes) can be shipped or dropped off up to 24-hours prior to your event. Larger shipments will only be accepted in accordance with the scheduled contract start time of your event. If early shipments are expected please let us know, we would be happy to add a storage area as part of your booking contract (subject to availability and a rental charge may be applicable). All boxes must be labeled as follows:

• Client’s full name and full contact information (please ensure a PHONE number is clearly visible)
• Date of your event
• Room assigned to your event

When do we need to pick up leftover materials?

All materials should be removed from the room in accordance with the scheduled contract end time of your event. If overnight storage is required, please let us know and we would be happy to add a storage area as part of your booking contract (subject to availability and a rental charge may be applicable).

When are we able to access the venue for our event?

Start and end times will be reflected on your booking contract. The contract reflects the time-frame that you would have access to the space. Should you need earlier access for supplier move in/out, décor set-up/tear-down, sound checks, rehearsals or any other reason please let us know, we would be happy to adjust your access time to best suit your requirements (subject to availability and a rental charge may be applicable).

How close is Infinity Convention Centre to the airport?

We are located 4.5km (2.8 miles) from the Ottawa International Airport.

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How close is Infinity Convention Centre to the Byward Market (downtown)?

We are located 13 km (8.2 miles) from the Byward Market (downtown Ottawa).

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Are you associated with a hotel company in close proximity?

Yes, we are associated with the 4 local commercial properties. They include:

• Holiday Inn Express and Suites – Ottawa Airport (directly adjacent)
• Hampton Inn by Hilton – Ottawa Airport (directly adjacent)
Homewood Suites By Hilton – Ottawa Airport (directly adjacent)
• Residence Inn by Marriott – Ottawa Airport - 3.9km (2.4 miles) drive from Infinity Convention Centre

If a bedroom block is required, please let us know. We would be pleased to liaise directly with the hotel properties in order to ensure the best available rate is extended to our mutual clients.

Does Infinity Convention Centre offer free parking?

Yes, there is a public lot at Infinity Convention Centre. Parking is free of charge.

What is the SOCAN and Resound fee?

SOCAN and Resound are different copyright collectives and represent different legal rights and interests.

Without Dancing SOCAN Re:Sound With Dancing SOCAN Re:Sound
Room capacity of 1 to 100 $22.06 $9.25 Room capacity of 1 to 100 $44.13 $18.51
Room capacity of 101 to 300 $31.72 $13.30 Room capacity of 101 to 300 $63.49 $26.63
Room capacity of 301 to 500 $66.19 $27.76 Room capacity of 301 to 500 $132.39 $55.52
Room capacity of over 500 $93.78 $39.33 Room capacity of over 500 $187.55 $78.66
Is there a rental charge for the room(s)? What is included?

Room rental would be charged subject to the amount of space required and the type of event being hosted within the function space. For example: meetings, conventions and trade-shows would be subject to room rental charges. Stand-alone food and beverage functions (weddings, galas, holiday season parties) would normally have the room rental waived, based on the full meal taking place within the space over specified access time-frames. If an extensive move-in/set-up is required, the rental could be applied to accommodate this component.

The Infinity Convention Centre takes care of the full standard room set-up: tables, chairs, linens, cutlery, glassware, dance floor, head-table. If additional décor or specialty items are requested, this can be provided at an additional charge through an outside supplier.

How many people can Infinity Convention Centre accommodate?

Capacity will vary depending on the type of event being hosted, the room set-up style and the other items being placed in the room (audio visual, buffet tables, food stations, auction tables, photo-booths). We will work with each of our clients on customized floor plans which will reflect each component of the event and outline the capacity amounts. For a theatre style meeting or a walk about reception we can accommodate approx. 1,200 people. For a reception/dinner/dance we can accommodate approximately 900 people.

What is the seating configuration per table?

Infinity Convention Centre uses 72” round tables in the main level salon space; these tables comfortably accommodate 10 to 12 people/table and uses 60” round tables in the mezzanine level breakout space; these tables comfortably accommodate 8 to 10 people/table. Classroom style tables will be available on a rental basis from one of our suppliers. Depending on the nature of the event we will order either 6’ or 8’ tables (18” or 36” wide). We will work with each of our clients on customized floor plans which will reflect each component of the event and outline the capacity amounts.

Are there restrictions to what we can bring in to decorate?

Yes, there are restrictions to what decorations can be used in Infinity Convention Centre. This would include, but not be exclusive to: no open flames (enclosed votive holders or candles with full hurricane covers; no confetti or Mylar sparklers thrown near the venue or placed on the table; nothing is to be affixed to the walls in the Centre with nails, staples, or adhesives; only approved fire resistance materials can be used (in conjunction with local fire code). Please speak with the Event Co-ordinator for approval on any décor items prior to setting up your event. Items not approved may be removed. A labour charge may be applied for damages to the Centre or for additional house-keeping, if required.

Does Infinity Convention Centre have a business centre?

Yes we have a printer and computer for your last minute business needs.

Who do I contact if I have special needs?

Stephanie Maurice, Event Co-ordinator
613.696.1580
stephanie@infinityconventioncentre.com

What are the taxes and service charges at Infinity Convention Centre?

All prices are subject to 13% Harmonized Sales Tax (HST) and a 18% service charge. Please note service charges are subject to HST.

What is Infinity Convention Centre's cancellation policy?
  1. Any cancellations must be in writing and provided to ICC.
  2. In the event of a cancellation after the contract is signed more than 30 days prior to the event, a cancellation fee equivalent to the contracted deposit schedule or 50% of the estimated value of the contract, whichever is greater, will apply
  3. In the event of a cancellation after the contract is signed within 30 days prior to the event, a cancellation fee equivalent to the contracted deposit schedule or 75% of the estimated value of the contract, whichever is greater, will apply.
  4. In the event of a cancellation after the contract is signed within 10 business days prior to the event, a cancellation fee equivalent to the contracted deposit schedule or 100% of the estimated value of the contract, whichever is greater, will apply.
How do I arrange a courier?

We can arrange a courier via UPS. This can be arranged through:
Stephanie Maurice, Event Co-ordinator
613.696.1580
stephanie@infinityconventioncentre.com


Have a question? Contact us