FAQs


Q:

Who should we contact for more information?

A:

Sharron Mulvey, Director of Sales
613.696.1580 Ext. 2
sharron@infinityconventioncentre.com

Jo-Anne Saikaley, Director of Business Development
613.696.1580 Ext. 6
jo-anne@infinityconventioncentre.com

Q:

Is there an audio visual company that the Infinity Convention Centre prefers to work with?

A:

We are currently in the process of establishing relationships with our suppliers. Please contact Sharron Mulvey at sharron@infinityconventioncentre.com for more information on our suppliers, or if you are a supplier who would like to be considered to work at the venue.

Q:

How fast is your internet?

A:

To be confirmed once this is fully set up and tested.

Q:

Can we bring in our own food and/or wine?

A:

The majority of food will be prepared by our Chef and the culinary team. We will be working with a few ethnic food caterers for specific specialty menus. Requests for outside catering will be reviewed on a case-by-case basis. We do permit wedding guests to provide their own cake.

We will be featuring a very diverse wine selection and we are pleased to work with our client’s requests for any wines or other liquor not featured on our standard menus. We will be allowing charitable organizations to provide LBCO approved wines during the reception or dinner component of their events. A corkage fee and service fee will be applied.

Q:

If we wish to customize menus are we able to do so? What are the additional charges incurred?

A:

Our Chef would be pleased to work with any client on a customized menu. There is no fee for this service. Menu pricing will be based on specific items selected.

Q:

Are you able to customize menus for dietary restrictions?

A:

Yes, each meal function booked at the Infinity Convention Centre will include a vegetarian option. We encourage our clients to ask their guests about food allergies and specialty diets in advance of their functions so our Executive Chef is able to accommodate these special requests. Guests with severe allergies are more than welcome to contact our Executive Chef directly. Vegetarian, allergies and specialized menu requests must be included as part of the final guarantee, which is done 72 hours (3 days) prior to your event.

Q:

Is the Infinity Convention Centre a nut free facility?

A:

No, the Infinity Convention Centre is not a nut free facility. We will always do our best to prepare any specialized menu in a separate area of our kitchen in order to avoid any cross-contamination.

Q:

Do you have a loading dock? Where is it located?

A:

Yes, there is a loading dock. It is located in the south west corner of the Centre. Access it off Uplands Drive, turn right onto Gibford Drive.

Q:

How early can we drop off materials?

A:

Small shipments (2-3 standard size boxes) can be shipped or dropped off up to 24-hours prior to your event. Larger shipments will only be accepted in accordance with the scheduled contract start time of your event. If early shipments are expected please let us know, we would be happy to add a storage area as part of your booking contract (subject to availability and a rental charge may be applicable). All boxes must be labeled as follows:

• Client’s full name and full contact information (please ensure a PHONE number is clearly visible)
• Date of your event
• Room assigned to your event

Q:

When do we need to pick up leftover materials?

A:

All materials should be removed from the room in accordance with the scheduled contract end time of your event. If overnight storage is required, please let us know and we would be happy to add a storage area as part of your booking contract (subject to availability and a rental charge may be applicable).

Q:

When are we able to access the venue for our event?

A:

Start and end times will be reflected on your booking contract. The contract reflects the time-frame that you would have access to the space. Should you need earlier access for supplier move in/out, décor set-up/tear-down, sound checks, rehearsals or any other reason please let us know, we would be happy to adjust your access time to best suit your requirements (subject to availability and a rental charge may be applicable).

Q:

How close is the Infinity Convention Centre to the airport?

A:

We are located 4.5km (2.8 miles) from the Ottawa International Airport.

VIEW MAP

Q:

How close is the Infinity Convention Centre to the Byward Market (downtown)?

A:

We are located 13 km (8.2 miles) from the Byward Market (downtown Ottawa).

VIEW MAP

Q:

Are you associated with a hotel company in close proximity?

A:

Yes, we are associated with the 3 local commercial properties. They include:

Holiday Inn Express and Suites – Ottawa Airport (directly adjacent)
Hampton Inn by Hilton – Ottawa Airport (directly adjacent)
Residence Inn Ottawa Airport – Marriott – 3.9 km (2.4 miles) drive from the Infinity Convention Centre

If a bedroom block is required, please let us know. We would be pleased to liaise directly with the hotel properties in order to ensure the best available rate is extended to our mutual clients.

Q:

Does the Infinity Convention Centre offer free parking?

A:

Yes, there is a public lot at the Infinity Convention Centre. Parking is free of charge.

Q:

What is the SOCAN and Resound fee?

A:

SOCAN and Resound are different copyright collectives and represent different legal rights and interests
Without Dancing SOCAN Re:Sound With Dancing SOCAN Re:Sound
Room capacity of 1 to 100 $20.65 $9.25 Room capacity of 1 to 100 $41.13 $18.51
Room capacity of 101 to 300 $29.56 $13.30 Room capacity of 101 to 300 $59.17 $26.63
Room capacity of 301 to 500 $61.69 $27.76 Room capacity of 301 to 500 $123.38 $55.522
Room capacity of over 500 $87.40 $39.33 Room capacity of over 500 $174.79 $78.66
(pricing effective: March 2016)

Q:

Is there a rental charge for the room(s)? What is included?

A:

Room rental would be charged subject to the amount of space required and the type of event being hosted within the function space. For example: meetings, conventions and trade-shows would be subject to room rental charges. Stand-alone food and beverage functions (weddings, galas, holiday season parties) would normally have the room rental waived, based on the full meal taking place within the space over specified access time-frames. If an extensive move-in/set-up is required, the rental could be applied to accommodate this component.

The Infinity Convention Centre takes care of the full standard room set-up: tables, chairs, linens, cutlery, glassware, dance floor, head-table. If additional décor or specialty items are requested, this can be provided at an additional charge through an outside supplier.

Q:

How many people can Infinity Convention Centre accommodate?

A:

Capacity will vary depending on the type of event being hosted, the room set-up style and the other items being placed in the room (audio visual, buffet tables, food stations, auction tables, photo-booths). We will work with each of our clients on customized floor plans which will reflect each component of the event and outline the capacity amounts. For a theatre style meeting or a walk about reception we can accommodate approx. 1,200 people. For a reception/dinner/dance we can accommodate approximately 900 people.

Q:

What is the seating configuration per table?

A:

The Infinity Convention Centre uses 72’ round tables. These tables comfortably accommodate 10 to 12 people/table. Classroom style tables will be available on a rental basis from one of our suppliers. Depending on the nature of the event we will order either 6’ or 8’ tables (18” or 36” wide). We will work with each of our clients on customized floor plans which will reflect each component of the event and outline the capacity amounts.

Q:

Are there restrictions to what we can bring in to decorate?

A:

Yes, there are restrictions to what decorations can be used in the Infinity Convention Centre. This would include, but not be exclusive to: no open flames (enclosed votive holders or candles with full hurricane covers; no confetti or Mylar sparkles thrown near the venue or placed on the table; nothing is to be affixed to the walls in the Centre with nails, staples, or adhesives; only approved fire resistance materials can be used (in conjunction with local fire code). Please speak with the Director of Sales for approval on any décor items prior to setting up your event. Items not approved may be removed. A labour charge may be applied for damages to the Centre or for additional house-keeping, if required.

Q:

Does the Infinity Convention Centre have a business centre?

A:

No we do not. We always do our best to assist a client with standard printing or web-research but we will not have a fully functioning Centre. Staples is located 2 km away on Bank Street. Staples offers a number of business services.

Q:

Who do I contact if I have special needs?

A:

Sharron Mulvey, Director of Sales
613 696 1580
sharron@infinityconventioncentre.com

Q:

What are the taxes and service charges at the Infinity Convention Centre?

A:

All prices are subject to 13% Harmonized Sales Tax (HST) and a 15% service charge. Please note service charges are subject to HST.

Q:

What is the Infinity Convention Centre's cancellation policy?

A:

Any cancellation must be in writing and provided to the Infinity Convention Centre.

In the event of cancellation more than 56 days (8 weeks) prior to the function date, all monies paid, with the exception of the initial deposit will be reimbursed.

In the event of cancellation within 56 days (8 weeks) all payments made are non-refundable unless the Infinity Convention Centre is able to rebook the space.

Q:

How do I arrange a courier?

A:

We can arrange a courier via UPS. This can be arranged through:
Sharron Mulvey, Director of Sales
613 696 1580
sharron@infinityconventioncentre.com