Infinity Convention Centre was full of stars on Tuesday night as Ottawa Tourism honoured local hospitality and service industry staff that went the extra mile to deliver excellent customer service this past year.
Among recipients were the Lord Elgin Hotel and its restaurant Grill 41, which received three separate honours on the night, including this year’s grand prize.
The Lord Elgin’s Sulin Quant Anastas was named the 2017 Star of the City for her actions in handling a guest’s medical emergency.
After learning that the visitor had been unresponsive to calls from her tour guide, Ms. Anastas went to the room to check on her and found the guest quite ill. Ms. Anastas then called the tour guide and the guest’s spouse to return to the hotel, as well as phoning for an ambulance, all while remaining by the guest’s side.
Ms. Anastas continued her service by translating between paramedics and the ill guest, as she spoke only Spanish. After arriving at the hospital, the guest had emergency surgery for her perforated appendix.
The Lord Elgin’s team and Grill 41’s Tammy Ng were also given the Star Team and Evening Star honours respectively for their day-to-day work in ensuring the comfort of their guests.
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